Hotel

For advice about the system which will best suits your needs or for details of purchases, you can get in touch with your local agent

Get in touch with your local engineer.

Alternatively, you can send your parts to CISA for repair, arranging the shipping details beforehand.

Yes, this can be done when it is created and also after it has been issued to the guest (this second option is only possible if the system is equipped with an online control unit).

Yes you can, by controlling the main entrance with an electronic lock. This way anyone with a valid room card can get in at any time

CISA electronic locks are battery powered (AA, alkaline, easy to replace) so no wiring is required.

Yes, you can select time intervals when access can be granted or denied.

After the card has been read, the door does not open and the LED on the lock flashes red 3 times.

After the card has been read, the door does not open and the LED on the lock flashes red 3 times and green once.

If you are using a housekeeping card, the lock is probably in privacy mode.

In this case, it will only open with a security card which is programmed to “override” the privacy mode.

If you are using a guest card, the lock is not synchronised. We recommend you synchronise the lock.

In all cases we recommend you consult the audit trail to check.

The lock is not initialised. Programme the lock with the correct name using the initialisation procedure.

Yes, you can issue cards and consult audit trails from a PC if you use CISA Smart Software (the CISA system is compatible with the most commonly found PMS on the market).

Yes, part of the card’s memory is left free so third parties can use it for their needs, for example POS, domotics, etc.

You can get a copy from CISA if you show your owner’s card.

You can use the user card in the emergency card kit which the CISA engineer left with you when he installed the system and create a new user card.

Always remember to put the emergency user card back in the kit afterwards.

You can use the user card in the emergency card kit which the CISA engineer left with you when he installed the system and create a new user card.
Always remember to put the emergency user card back in the kit afterwards.

Call your local engineer who will issue a user card and the complete emergency kit.