Assistance for safes

Below are some questions and answers about how to use CISA safes for the home, office and shops and solve any related problems. 

In alternative, you can also download the documentation related to CISA safes (instructions, technical sheets, etc.).

Use only original CISA spare parts which can be purchased at all the best hardware stores. 

F.A.Q.

What should I do if I forget the combination to the safe?

• If the safe is open, just reset it.
• If the safe is locked, contact our service centre on +39 0546 1880070.

Is there a master combination that will open all safes?

• No, there isn't a master combination that will open all safes.

I've lost all the safe keys, can I get a duplicate copy?

• It is impossible to trace the bitting of your key so you cannot get a duplicate copy.
• If the safe is open, you will have to change the mechanical lock.
• If the safe is locked, contact our service centre on +39 0546 1880070.

After I enter the combination, the red light stays on for about a minute and I can't open the safe.

• You have entered the wrong combination.
• If the safe is open, just reset it.
• If the safe is locked, contact our service centre on +39 0546 1880070.

When I enter the combination, no lights go on.

• Power the safe externally using the cable provided, a battery holder with 6 AA batteries (item 107114000) and 6 new AA alkaline bateries, and enter the combination. Do not use universal power supplies or power supplies that are connected to the mains.

Can I use a universal power supply or power supplies that are connected to the mains to power the safe externally?

• No, because the voltage delivered by power supplies of this kind is usually higher than the declared voltage, so they could damage the electronic board.