Mobile technology is changing how guests of all ages, not just millennials, behave, as they rely on their smartphones for most of their everyday activities.
To meet ever-changing needs in the hospitality sector and provide an innovative guest experience, CISA has developed CISA Smart Access, an app that gives you access to your room using your smartphone.
With CISA Smart Access, opening your door is as easy as chatting.
CISA Smart Access
Guest
Room 314
EFFICIENCY: digital keys can be sent to guests remotely at any time using a completely digitalised process, so your staff has more time to focus on other guest needs. If there is a room change or additional accesses are requested, the system generates a new key quickly and easily.
CONVENIENCE: digital keys and any changes in the length of a guest’s stay are sent instantly to their smartphone. They can view the name of the lodging facility, their room number and the details of their stay whenever they want.
DISTANCING: thanks to mobile technology, you no longer need to sanitise physical credentials, you can bypass reception and skip the queue when checking in and out and minimise actual contact between guests and staff, respecting social distancing rules.
SUSTAINABILITY: moving over to digital keys means fewer plastic key cards, improving the environmental footprint and corporate social responsibility of your business.
SECURITY: our smartphone is never far away and we are reluctant to lend it to others, ensuring greater control over access management. If a key card is lost and not promptly cancelled, anyone can pick it up and gain access to the premises, whereas the various layers of protection we have on our smartphones – screen lock with a PIN, face ID, fingerprint recognition – help pre-empt this risk.
When booking or checking in, guests are asked to provide a telephone number or email address. Before or upon arrival, they receive a WhatsApp or an email with a link to download the app and their credentials.
By simply tapping the button on the app, they can open the door to their room and any other areas they have been granted access to. The digital key is automatically disabled after check-out.
GUESTS can make bookings and check in using the app or website and then receive their digital key directly to their smartphone.
The entire process is digitalised and can be
expedited before guests actually arrive.
If there are self check-in kiosks, the key can be sent directly to the guest. The process can be completely paperless, even when using dedicated check-in apps.
Click-to-chat
Sending a digital key is also a great opportunity to connect with your guests. When the Click-to-Chat link pops up on their screen, they can start a live WhatsApp chat session with the lodging facility in just one click, without having to save the number. It is a simple and immediate way of communicating with guests using instant messaging.
Wireless and mobile
CISA eSIGNO 2.0 is a wireless lock that offers state-of-the-art access control. eSIGNO 2.0 as it communicates with the remote system are sent to a dashboard, ensuring smarter building management.
Non-invasive installation
The lock is powered by standard, off-the-shelf batteries which guarantee long life and ensure the lock remains fully functional, even in the event of a power failure.
DPR
When combined with a mechanical lock with the DPR (Door Position Report) function, it offers greater security as it traces and records door status and any openings with the mechanical override key.
Do not disturb
The lock is fitted with a LED “Do not disturb” signal that advises staff when guests are in their rooms.
Technical Assistance
In addition to its standard warranty, CISA offers post-warranty modular service contracts to prevent and correct any issues. A CISA service contract guarantees optimal maintenance of the security system with periodic check-ups and rapid emergency response when required.
Contactless technology
Users open the door intuitively by simply holding the card up to the reader. This technology eliminates contact, resulting in less wear of parts.
Cyber security
The CISA eSIGNO 2.0 lock is fitted with secure element hardware and is regularly monitored by cyber security experts to guarantee not only physical but cyber protection.
Design CISA eSIGNO 2.0 combines the most innovative, superior Italian design with advanced security
features. Its elegant, compact model meets all mechanical and aesthetic needs, blending in seamlessly wherever it is installed.
Certifications CISA eSIGNO 2.0 is suitable for use on fire doors (EN 1634). It can also be installed on emergency exits when combined with CE EN1125 or EN 179-certified products. Installation service and training The installation service is designed for customers looking for “turnkey” solutions. CISA engineers set up the entire system: installation, configuration and training, with maximum professionalism.
Standalone mode with Contactless card
Guests can open the door using a traditional contactless card.
Mobile credentials
Guests can use their smartphone to access their room via, for example, the CISA Smart Access app.
Wireless mode with Bluetooth technology
