CISA DOMO Connexa is a smart, motorised lock that has been designed for armoured door manufacturers. So, if you’re interested in installing a Smart Door in your home, we suggest you get in touch with us to find the distributor nearest you.

For hardware malfunctions, contact a CISA technician at: cisa.technical.support@allegion.com, tel.: 0546-1880070
For software problems, contact Nuki Customer Service.

The lock and its accessories must be uninstalled by a specialised technician.
Before uninstalling, we recommend factory resetting the device, following the instructions in the Nuki app.

Tipi di alimentazione

CISA DOMO Connexa funziona con diversi tipi di alimentazione di corrente:

• Alimentazione con batterie monouso (12 tipo AA o 12 tipo C)
• Alimentazione da rete elettrica con alimentazione di corrente (12/24 VDC)

La durata utile delle batterie è strettamente legata al numero cicli di apertura e chiusura che si svolgono, nonché alla fluidità delle operazioni stesse. In modalità standby CISA DOMO Connexa richiede una quantità minima di energia; ipotizzando una media di 10 cicli di apertura e chiusura al giorno, 12 batterie tipo AA possono durare fino a 12 mesi. Per motivi legati alle caratteristiche delle batterie stesse, in caso di temperature molto basse la durata delle batterie può ridursi notevolmente. Maggiori informazioni sui tipi di batterie da utilizzare e sulla relativa durata sono riportate in fondo a questa pagina.

Come sostituire le batterie

Quando il livello di carica scende sotto al 20% la App Nuki invia una notifica direttamente sullo Smartphone; contestualmente anche il LED del BUTTON emette un segnale di avviso. Se non sei in grado di sostituire le batterie tempestivamente puoi comunque utilizzare la chiave meccanica.

Per sostituire le batterie procedi come segue.

1. Il vano porta batterie può trovarsi o su un lato dell’anta o sul profilo in alto della Smart Door. Una volta individuato, svitare le due viti di tenuta, rimuovere il coperchio ed estrarre il porta batterie.
2. Sostituisci le batterie esaurite e riposiziona il porta batterie nell’apposito vano. Quindi avvita le due viti di tenuta del coperchio.

ATTENZIONE
La sostituzione delle batterie con un tipo non idoneo comporta il rischio di esplosione. Le batterie esauste devono essere smaltite secondo le istruzioni.

Tipo di batterie e durata

La serratura CISA DOMO Connexa rileva se l’alimentazione proviene dalle batterie o dall’alimentatore collegato alla rete elettrica. Nel secondo caso non verranno gestiti gli avvisi relativi alle batterie scariche, poiché non presenti.
L’informazione sul tipo di alimentazione può anche essere gestita manualmente attraverso la App Nuki, attraverso le impostazioni Gestisci Smart Door > Batteria.

Types of power supply

CISA DOMO Connexa works with different types of power supply:

• Power supply with disposable batteries (12 x AA or 12 x C)
• Powered by the mains with power supply (12/24 VDC)

Battery lifetime is closely related to the number of locking cycles, as well as the smoothness of the actual action. In standby mode, CISA DOMO Connexa needs a minimum amount of power. Assuming an average of 10 locking operations per day, 12 x AA batteries will last for up to 12 months. Due to the characteristics of the batteries, battery life may be significantly shorter when the temperature is very low. You can find more information about the types of battery to use and durability at the bottom of this page.

How to change the batteries

When the power level goes below 20%, the Nuki app sends a notification to your smartphone and the LED on the BUTTON flashes a warning. If you are not able to change the batteries immediately, you can still use your mechanical key. Proceed as follows to change the batteries.

1. The battery holder is located either on one side of the leaf or on the top edge of the Smart Door. Once you have found it, unscrew the two fixing screws, remove the cover and take out the battery holder.
2. Replace the batteries and insert the battery holder back into the Smart Door. Screw in the two screws which will hold the cover in place.

CAUTION Risk of explosion if the batteries are replaced by an incorrect type. Dispose of used batteries according to the instructions.

Battery type and durability

The CISA DOMO Connexa lock detects whether it is powered by batteries or the mains. If powered by the mains, the Smart Door will not display battery warnings. You can also configure the power supply manually using the Nuki app. Go into the settings Manage Smart Door > Battery type.
Please note that cheap batteries from discount stores deplete faster and the battery low warning may appear shortly after the batteries have been changed.

Recommendation: Panasonic eneloop pro rechargeable batteries

For longer usage we recommend
Open Nuki app and select:
Smart Door > Settings > Manage Smart Door > Disable "Bluetooth Pairing".
When "Bluetooth Pairing" is deactivated, you can add new users by creating invitation codes through the Nuki app.

You can reset your Smart Door to factory default settings using the Nuki app.
All data will be permanently deleted. After the factory reset, you can set up your Smart Door again.
There are two ways of resetting your Smart Door to factory default settings:
Open the Nuki app and select: Smart Door > Settings > Manage Smart Door > Factory reset
Open the Nuki app and select: Settings> Help > Smart Door Factory reset .

By setting up a six-digit PIN code, you can protect your Smart Door (administration, activity log and user management) against unauthorised access. To set the PIN, tap on the desired Smart Door in the Nuki app and open the settings. Select “Manage Smart Door”. Here you can configure the PIN under the option “Change PIN”.

Every user who knows the PIN can make changes to the Smart Door configuration. This means there is no exclusive administrator for the Nuki app; there are users who have the PIN and can therefore view the areas mentioned above, and there are users who do not have access to administration, the activity log and user management because they do not know the PIN.

Forgot PIN
If you have forgotten the PIN for your Smart Door and no other user knows it, you must reset the Smart Door to factory settings to regain access to the PIN-protected areas.

Nuki relies on state-of-the-art encryption methods which are also used for online banking and other smart home systems. Your data will not be stored on our servers. With these safety precautions, your Smart Door is protected from unauthorised access.

Details of the Nuki encryption concept can be found here

With Auto Unlock, your Smart Door is automatically unlocked when you come home.

To improve the quality of the Smart Actions and especially Auto Unlock, follow the suggestions below:

• Activating Wi-Fi improves the quality of Smart Actions, as it can help determine the location of your smartphone.
• Due to the energy-saving settings of your smartphone, you may have to wait a few seconds before Auto Unlock opens your door automatically. To avoid this, you can simply wake up your phone by pressing the Home or Power button just before you arrive at your door - and Nuki Auto Unlock will work even faster.
• If you use an Android device, you should disable battery optimisation for the Nuki app, so it receives the location data which are required for Smart Actions without delay from the operating system.
• With the Auto Unlock Expert Settings, you can customise the configuration for the automatic locking actions to suit your individual needs.
• In the Auto Unlock Settings menu, you can find the command Show Map which enables you to see the position of your Smart Door. You can also access the sub menu Expert Settings which allows you to configure different actions for geofence events.

Auto Unlock automatically unlocks your Smart Door when you come home.

Auto Unlock filter
If you come home with your family or friends, we have included an Auto Unlock filter, so your Smart Door does not perform numerous unwanted Auto Unlocks consecutively. If, within two minutes, several smartphones send Auto Unlock requests to the same Smart Door, only the first Auto Unlock will be performed, while the other Auto Unlocks will be filtered for the next two minutes to avoid unwanted locking operations.

By setting up a six-digit PIN code, you can protect your Smart Door (administration, activity log and user management) against unauthorised access. To set the PIN, tap on the desired Smart Door in the Nuki app and open the settings. Then select “Manage Smart Door”. Here you can configure the PIN under the option “Change PIN”.

Every user who knows the PIN can make changes to the Smart Door configuration. This means there is no exclusive administrator for the Nuki app; there are users who have the PIN and can therefore view the areas mentioned above, and there are users who do not have access to administration, the activity log and user management because they do not know the PIN.

Forgot PIN
If you have forgotten the PIN for your Smart Door and no other user knows it, you must reset the Smart Door to factory settings to regain access to the PIN-protected areas.

The perceived volume of the acoustic feedback depends on the material of the door, the type of installation and the structural conditions on site. Some materials have a strong sound-absorbing effect.

The sound level can be lowered. To change the sound level, simply select the desired Smart Door in the Nuki app and go to the settings. Now choose “Manage Smart Door”. Here you can configure the “Sound” level as Normal, Low or Off.

To pair a Smart Door via Bluetooth with your Nuki app, proceed as follows:

1. Install the Nuki app on your smartphone.
2. Open the Nuki app on your smartphone and choose Manage my devices> Smart Door > Add new. Follow the instructions in the Nuki app to pair the Smart Door with the app.
3. When the pairing is complete, you can lock the Smart Door with your smartphone.

To prevent guests from pairing your Smart Door directly with other smartphones, deactivate the “Bluetooth Pairing” option.
Open your Nuki app and go to Settings > Manage Smart Door and disable the “Bluetooth Pairing” option.
When “Bluetooth Pairing” is deactivated, you can only add new Smart Door users via an invitation code.

You can lock and unlock your Smart Door with the Nuki app using either the buttons or swiping.

With the Nuki app you can lock or unlock your Smart Door via Bluetooth. The Bluetooth range is about 10 metres but it could be reduced by doors, walls and other interference. If you have a Nuki Bridge, you can even lock or unlock your door from a distance.
Tap on the Smart Door in the Nuki app and choose the button with the desired locking operation. You have the choice between:

• Unlock
• Lock
• Open door (pulls the latch if you have a door knob or bar)
• Lock ’n’ Go (unlocks the door and locks it again after 20 seconds).

By swiping left or right, you lock or unlock your door quickly. The default setting for swipe gestures is “intelligent”. This means that Nuki unlocks the door if it is locked and locks the door when it is unlocked. You can change the settings for swipe gestures by tapping on the Smart Door in the Nuki app and opening the settings. Then choose “Actions” and “Swipe right” or “Swipe left” to adapt the function to your personal preferences.

To manage users, tap on the desired Smart Door in the Nuki app and enter the settings. Then go to "Manage users". Here you can see the already authorised users and you can edit them or invite new people to access your Smart Door. If you have a Nuki Bridge, this even works from a distance.

To invite people in an instant, you can also open the menu (top left) and choose >b> “Invite person”.

With the Nuki app you can share access permissions with your family and friends. If you have a Nuki Bridge, this even works from a distance. You can share invitation codes with your Nuki app, e.g. via text message or email.

To generate an invitation code, tap on the desired Smart Door in the Nuki app and enter the settings. Then go to “Manage users” and choose “Invite users”. By creating the invitation, Nuki generates an invitation code which you can share with the invited person.

Invitation codes can only be redeemed once within 48 hours.

To add a Smart Door via an invitation code, proceed as follows:

1. Install the Nuki app on your smartphone.
2. Open the Nuki app on your smartphone and choose Manage my devices> Smart Door > Add new and enter the invitation code.
3. After entering a valid invitation code, you can lock the Smart Door with the new smartphone.

You can control and use your Smart Door even when you’re far from home. This is done by installing Nuki Bridge and activating the Remote Access service by entering your RAAC (Remote Access Activation Code).

If you did not buy a Nuki Bridge and its RAAC with your original purchase, you can always get them afterwards.

If you have more than one Smart Door, you will need an RAAC for each one. If you already have a Nuki Bridge but not an RAAC, you will need an RAAC to activate Remote Access.